Agent Handshake

What makes it different

Personal AI agents — Muse, Dots and others — now show up in support queues on customers' behalf, and Fini's data puts that traffic up 20x. Support systems built for human conversations break on agent requests: the agent rewords the same ask, gets a different answer, or gets blocked entirely.

Agent Handshake is Fini's answer: a way for a personal agent to ask a support agent for help and get the same answer to the same request however it is worded. The customer decides which actions the agent can ask for and approves the ones they are comfortable with; anything that moves money can go to a human on the team.

The point is continuity, not a new channel: the agent does not replace the support team, it talks to it — so a refund, a booking change or a dispute raised by an agent gets completed instead of bouncing. It sits on Fini's self-improving support platform, which the company says resolves 90% of tickets at 99% accuracy across voice, chat and email.